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Shipping & Returns

Eduawake.com  offers SHIPPING for all the products on the Website as per the company's policy, which may be changed by Eduawake.com without any notice to you. Octroi charges, wherever applicable, is borne and paid by the Eduawake.com and not to be borne by User.

Each order we receive will be processed within 48 hours, and you will hear from us at every step of the way- i.e.- when the order is placed, processed, shipped, and delivered. And of course, any questions along the way just contact our customer support and we will resolve your problem right there.

We have partnered with the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.

Delivery Timelines

Actual delivery time depends upon availability of the product at the merchant, address where the order needs to be delivered and courier issues and other circumstances that might affect delivery. You can rest assured that you are completely protected as a shopper at eduawake.com. You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

Sellers generally procure and ship the items within the time. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

         1. The seller offering the product

         2. Product's availability with the Seller

         3. The destination to which you want the order shipped to and location of the Seller.

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

During order processing your shipping address, pin code will be verified with the database of Eduawake.com  before you proceed to pay for your purchase. In the event case your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/merchant's delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Eduawake.com  , in such cases Eduawake.com  will not be responsible for the non-delivery of the product. Eduawake.com  doesn't deliver items internationally. However, you can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India.

In case you book multiple order for the Products and Services in one transaction, Eduawake.com would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics' issues. If you purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.

Shipment/Delivery Charges

Shipment /Delivery charge varies with each seller or courier /shipping agent, Location and Volume of the product.

It may incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some seller’s or courier /shipping agent, if you shop with them for a minimum predefined value.

There are NO hidden charges when you make a purchase on eduawake.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's/courier /shipping agent’s shipping policy.

Delivery Availability

Please enter your pincode in shopping cart page if you wish know whether the product can be delivered to your location.

Whether your location can be serviced or not depends on

         a. Whether the Seller ships to your location

         b. Legal restrictions, if any, in shipping particular products to your location

         c. The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

As of now, eduawake.com doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

Availability Status

'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Preorder'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned.

'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform Eduawake.com at the earliest. The return process of the product may be restricted by Eduawake.com  depending on the nature and category of the product. Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through us, you can return the item through a third-party courier service. Return fees are borne by the Seller.

Our team always strives to ensure that once you have bought a product at our site, we take care of everything so you don't have to be anxious about anything

 

RETURN

If in case, following a purchase you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, it is required that you to get in touch with our customer service team through any of the below mentioned channels:

       1. Customer support team at +080-41119528 ( Monday – Saturday 9-6 except on Holidays)

       2. Filling up the Return Request from website

Once we receive your complaint, eduawake.com shall verify the authenticity and the nature of the complaint and if eduawake.com is convinced that the complaint is genuine, eduawake.com will inform the relevant vendor about such complaint and request for a replacement of the product. The vendor selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and eduawake.com shall not in any manner be held liable for the same. However, in the event of baseless complaints regarding the quality and content of the products, eduawake.com reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by eduawake.com in this regard.

Before accepting shipment of any product, we request to kindly ensure that the product's packaging is not damaged or tampered. If in case you observe that the package is damaged or tampered, we request you to refuse to accept delivery and inform eduawake.com at the earliest about same. The return process of the product may be restricted by eduawake.com depending on the nature and category of the product.

In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:

1. Please notify eduawake.com of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If You are unable to do so within 48-hours, eduawake.com shall not be held liable for the failure to replace the order

2. Products should be unused.

3. Eduawake.com will arrange pick-up of the damaged/defective product through its own logistics partner. In the event eduawake.com is unable to do so, eduawake.com will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with eduawake.com

4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;

5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.

6. The returned products are subject to verification and checks by eduawake.com in order to determine the legitimacy of the complaint/ return.

There are certain scenarios where it is difficult for us to support returns

         - Return request is made outside the specified time frame

         - Product is damaged because of use or Product is not in the same condition as you received it

         - Specific categories like innerwear, lingerie, socks and clothing freebies

         - Defective products which are covered under the manufacturer's warranty

         - Any consumable item which has been used or installed

         - Products with tampered or missing serial numbers

         - Anything missing from the package you've received including price tags, labels, original packing, freebies and                        accessories

         - Made-to-order items

         - Fragile items, hygiene related items

Once when the return of a product is duly accepted by eduawake.com, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and eduawake.com or the approved payment gateway will credit your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

1. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by eduawake.com;

2. For Cash on Delivery payments, You will be provided with a refund cheque.

3. If the product can be repaired by the service centre, eduawake.com would get the same repaired and send it back to You.

4. A promotional code, once used shall not be refunded in case of cancellation of order either by customer or eduawake.com.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Cancellation

Cancellation by eduawake.com: There may be certain orders that eduawake.com is unable to accept and must cancel. eduawake.com reserves the right, at eduawake.com sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by eduawake.com’s credit and fraud avoidance department. eduawake.com may also require additional verifications or information before accepting any order. eduawake.com will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account. A promotional code, once used shall not be refunded in case of cancellation of order either by Customer or eduawake.com.

Cancellation by the User: In case of requests for order cancellations, eduawake.com reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if eduawake.com receives a cancellation notice and the order has not been processed/ approved by eduawake.com, eduawake.com shall cancel the order and refund the entire amount to You within a reasonable period of time. eduawake.com will not be able to cancel orders that have already been processed. eduawake.com has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by eduawake.com and accept eduawake.com 's decision regarding the cancellation.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

eduawake.com reserves the right to cancel any orders that classify as 'Bulk Order' as determined by eduawake.com as per certain criteria. Any eduawake.com Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

       1. Products ordered are not for self-consumption but for commercial resale

       2. Multiple orders placed for same product at the same address

       3. Bulk quantity of the same product ordered

       4. Invalid address given in order details

       5. Any malpractice used to place the order

While, we try to ship out every order that has been successfully placed with eduwake.com, there are some situations in which we may have to cancel orders. 

Some of the situations that may result in your order being cancelled include (but not limited to): 

         1. Product No Longer Available With Our Merchant Or Temporarily Out Of Stock

         2. Limitations On Quantities Available For Purchase

         3. Restrictions On Quantity Or Number Or Orders As Per T&C

         4. Inaccuracies Or Errors In Product Or Pricing Or Promotion Information

         5. Problems Identified By Our Credit And Fraud Avoidance Department

         6. Inaccurate Or Insufficient Address

         7. Non-Serviceable Locations

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.In case of refund mode will be eduawake.com reward point. The refunded amount will be made available immediately.However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Eduawake.